Rate May Change Without Any Prior Notice:

Please be advised that the rates for our products or services are subject to change without any prior notice. It is your responsibility to stay updated on the current pricing before making any purchases or placing orders.

Right to Cancel Order for Rude Behaviour:

We value a respectful and professional environment for both our customers and staff. We reserve the right to cancel any order and refuse service to anyone if they engage in rude, offensive, or disrespectful behaviour towards our employees or other customers.

Delivery Charges Apply As Per Route:

For the convenience of our customers, delivery services are available. However, please note that delivery charges will apply and are subject to variation based on the delivery route and location. You will be informed of the applicable delivery charges at the time of placing your order.

Delivery Time 24-48 hrs:

We strive to deliver orders promptly within 24 to 48 hours from the time of order confirmation. However, delivery times may be influenced by factors beyond our control, such as unforeseen circumstances, traffic, or weather conditions. We will make every effort to keep you informed of any delays and deliver your order as soon as possible.

Shipping Policy

1. After placing your order you will get a confirmation call.
2. If you don’t attend the call after several attempts, we reserve the right to cancel your order.
3. After confirmation of your order over call you will receive your order in 24-48 hours (holidays not included).

Return & Exchange Policy

Eligibility Criteria For Returns & Exchange

1. Damaged or Defective Items: If you receive damaged or defective items, please contact our customer support team within 48 hours of delivery to initiate the return process. We may request photos or additional information to assess the issue.

2. Incorrect items: If you receive items that differ from your original order, please notify us within 48 hours of delivery. We will arrange for the correct items to be shipped to you and provide instructions for returning the incorrect items.

3. Unsatisfactory Quality: While we strive to maintain high-quality standards, if you are not satisfied with the quality of the product you received, please contact us within 2 days of delivery. We will review your concern and assist you accordingly.

Return & Exchange Process

To initiate a return or exchange. please follow these steps:

1. Contact our customer support team via WhatsApp or call us at +92 321 3850002 within the specified timeframe based on the eligibility criteria mentioned above.

2. Provide your order details, including the order number, item(s) to be returned, and a brief description of the reason for the return or exchange.

3. Our customer support team will guide you through the return/exchange process, including providing you with an estimated time of return/exchange and any additional instructions.

4. Carefully package the item(s) to be returned, ensuring they are in their original condition and packaging.

5. Our rider will come and pick up the parcel from you. Please note that the return shipping costs may be the responsibility of the customer, unless the return/exchange is due to our error.

Refunds

Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Please note the following:

• Refunds will be issued via Bank Transfer or Easypaisa.
• Shipping and handling fees are non-refundable, except in cases where the return is due to our error.
• It may take a few business days for the refund to be processed and reflected in your account, depending on your payment provider.